From: Bill Gates Sent: Wednesday, January 15, 2003 10:05 AM To: Jim Allchin Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH) Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.

Let me give you my experience from yesterday.

I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.

---

Hit the source to see the rest.

This is exactly the sort of rant anyone in IT would hear from a user; and I’m glad to see that these things happen in the head office too - if you were ever wondering why a dog food policy was a good idea, this is it.