Okay.
Let me clarify the comments made on Binkle’s blog:
In Regards To The Arrogant Breed of Customers
My first comment in regards to the headphones is found here.
Now, please take note of the following sections:
“I hope you’re not the type of consumer that everyone hates.”
“However, there are some customers (the breed I hope you are not)”
“I hate those customers.”
“I’ve always wondered why people:
a) Seem to treat customer service workers like shit
b) Believe that being arrogant and cruel is the best way to work out a problem with customer service representatives.”
“I would be seriously crestfallen if you were prepared to be arrogant and cruel about it.”
The above comments clearly show that I am not accusing Binkle of being this breed of customer. At most, I am inquiring if that is his method of dealing with customer service people, while giving him the benefit of the doubt.
If I was intending this to be an offensive towards Binkle, and I was accusing him of being cruel, my comments would have been far more direct. I would have said “I cannot believe you are so arrogant and cruel” and “You are the breed of customer that everyone hates.”
I am - quite obviously - giving Binkle the benefit of the doubt, and I am not accusing him of anything. It was merely an inquiry.
“I only wrote all this because you talked about “shouting, etc” and I was wondering if you were an arrogant consumer, or merely a persistent one.”
And again, I’d like to stress that I was merely piggybacking off of your story to comment on the nature of customers who are just plain jackasses.
My mother - as an example - got a call from some woman at the Perth District Health Unit. This woman - whose child was suspended from school for not being properly immunized - was incredibly angry at my mother (and another nurse) claiming that they had somehow lost her child’s paperwork, and how it was the fault of the Health Unit that the child had been suspended (despite the fact that three suspension notices are issued before a child is ousted from school).
This woman yelled at my mother, a nurse, and then went so far as to threaten to sue the Perth District Health Unit because of all of this.
Another example is two parents who came into Zellers shortly after the holidays (last year) with an XBox 360 game to return. When they had opened it on Christmas, the package had apparently been completely empty. There was no game, or instruction manual. They returned to Zellers, and marched to Home Entertainment, where they promptly yelled at me for the disappearance of the game, accusing me (or another employee) of tampering with the packaging and stealing the game, and even going so far as to imply that I had ruined the holidays for their young boy.
While I was more than happy to help these customers, I couldn’t help but feel insulted that they were going ballistic and blaming me for something that was:
a) Out of my hands as far as the nature of the disappearance
and
b) Easily fixable (we did an exchange in 2 minutes after the yelling had ceased and I was able to grasp what had happened).
Another example from Zellers is an older couple who came into Zellers to buy a digital camera for their son. They were looking at some of the older clearance models, and they had set their hearts on an old display - a crusty antique of a camera that had been at Zellers longer than I had. So, I got it out, rummaged in the back and found the package, and returned to the front of the store to inform them that “Uh oh”, somebody who had unpackaged the product years ago had - inexplicably - disposed of the cables.
I tried to do everything to please these customers. I searched other camera boxes, other stores, the whole department for substitute items that could be written off. Finally, I got a camera shipped in from another store, and we were able to mix-and-match the two boxes to create a complete set, but the family adamantly complained to Rachel and Sheila (the manager) about my poor service. I missed my break for that couple, and I was accused of poor service. Unbelievable.
It is those people - who disrespect customer service employees as if we are merely soulless bodies that walk the halls of retail locations - that I absolutely loathe. My rant - in essence - had nothing to do with you.
You were the springboard that vaulted me into my tangent, which - by its very nature - has little, if anything, to do with the original topic (you).
In Regards To The Headphones
The second comment can be found here.
Let us be realistic here. Saying that I would not buy $200 headphones is a far cry from pointing out your “flaws” to the universe.
Even if we disregard that the attendance at both of our blogs doesn’t breach the double digit mark, you have to realize what you are saying here.
1. The first thing that I feel obligated to point out is that when you operate a blog, and offer content on the Internet - personal content or otherwise - you are opening yourself up to criticism. Plain and simple. It is the nature of the beast. You cannot post information on the web without expecting to be critiqued in one form or another, whether it is positive criticism or negative criticism, it will be there.
2. I am well within my right to say that I would not purchase a $200 set of headphones, and that I prefer the accessibility and durability of my $20 - $30 headphones. The only things I said in my headphones commentary was the truth. I could not reconcile a purchase for headphones like that. I prefer my less expensive alternative, if only because of the virtue that it is less expensive. I like my headphones, and - I say again - I could not ever justify to myself spending $200 on those headphones. To the same token, I can not justify the cost of an XBox 360 to myself. That is not to say that the purchase is foolish or idiotic. It is just not a financial plausibility in my mind.
I don’t know how this can be misconstrued as an insult. Is it insulting for a family in a lower income bracket to say, “No. I cannot ever see myself purchasing a Hummer. I’d rather go with a nice, reliable used car from Honest Jim’s Used Car Yard.”
Is that a direct insult to anyone who would purchase a Hummer? Or an SUV? Or even a decently-priced mid-size SUV/car/van…thing like the Chevy Equinox (my dad calls it a truck, my mom calls it a van, my siblings call it a car, I think it looks like the unholy spawn of a Jeep and a sedan).
I cannot even fathom how saying that I prefer the cheaper alternative to what are some undeniably expensive headphones is an insult. Has my freedom of opinion been revoked in this country?
3. I’d also like to point out the double standard in relation to that beloved Penny Arcade comic. It is probably near the top of Binkle’s “Most Oft Quoted” list, as far as Penny Arcade goes, and he gets a jolly good laugh out of it because Gabe’s iPod is padded in cash due to the tremendous savings. However, when Binkle is on the side of “he who is laughed at” (although not really), instead of the side of “he who cackles”, the fun and games are over and it is an insult.
Judge not, lest ye be judged - in a sense.
In Regards To The Bawls Mints
Now, this was a misunderstanding that went too far.
While Binkle was formulating an order for ThinkGeek, everyone was coming in with orders of twenty or thirty dollars, while Binkle was forking over a comparatively small amount of coin for Bawls mints. However, Binkle - who had access to a credit card - was going to be the one making the purchase and, ultimately, taking the biggest financial risk.
I casually point out that this is the prime type of setup before somebody gets screwed over financially (i.e. Binkle holding the ball for about $100 bucks of unwanted/unpaid for product). Somehow, in the grand scheme of things, this was misconstrued into me saying “Binkle, you deserve to get saddled with the financial pitfalls that this purchase entails.”
This was not what I meant at all.
For anyone who watches a lot of old sitcoms, or any comedies in general, you know that these circumstances would lead to nothing but misfortune on the small screen. Binkle - decked out in bell-bottom jeans and platform shoes - offers to pitch in the most money for a new Hendrix record while his friends assure him that they’ll pay him back. Binkle floats the bill, while his friends get the most enjoyment out of the record. And - in the end - we’d all learn a cheesy moral lesson about honesty, all cleverly woven into a package of sexual innuendo and comedic misunderstandings.
If you’d prefer a real world example of this happening, take Andreas’ Goodbye party. Aaron and I got saddled with paying for Blake’s drinks, and - despite assurances that we would be reimbursed - my wallet is still devoid of his cash.
Was I off the mark when I said something like that could happen? No more than I would be off the mark saying an accident “could” happen on the 401 during bad weather. Does this mean I am sitting at home, in a ring of candles, praying for such destruction? No. I’m merely stating that - in life, shit happens. And oftentimes, it happens to you when you’re trying to do something nice for people (like ordering their stuff from online, or paying for their drinks).
In The End
While these clarifications may or may not mean anything to you, I’d just like to say how offended I am at this comment:
“Here’s the real question I’ve got here. I can think of at least three or four occasions where I have been quite angered with you for stunts like this; I have actually, physically LOST SLEEP at times because of things said over the internet that I’ve taken as being callous or hurtful. The kicker is that you KNOW AND ACKNOWLEDGE that you’ve said things that have angered or depressed me”
Thank you for belittling our friendship.
Yes, I know and acknowledge that the things I have said anger or depress you…
After they have happened, and you have told me that they anger or depress you.
Do you honestly think that - as your friend - I sit in my shadowy hovel, conspiring and plotting to find the most malicious ways to say something? Do you think I have diagrams of what exactly I can say that will cause you to misinterpret my meaning, and then drive you into a rage/depression? Indeed, in your eyes, I appear to be some demonic form, haunched over and covered in scales, who breathes fire and flicks his slitted tongue between his fangs as he ponders and plots.
The fact that you’d accuse me of somehow intentionally setting up misunderstandings is completely ludicrous, and by far, the most offensive thing that you have ever said to or about me. I cannot even fathom the amount of depravity and callousness you must see beneath my exterior to accuse me of this.
The reason this only happens on the Internet is because you appear to be overly sensitive. Perhaps it is because you cannot detect tone and inflection as easily in text, and merely assume the most extreme interpretation (which, due to my dry sarcastic nature, and cynicism, is usually a negative interpretation).
At times like this, I feel as if I’m telling a mother how beautiful her newborn is, only to be accused of pedophilia.
The extreme exaggerations of the situation, and your subsequent reactions, always shock me. And, while I try to justify or clarify my position, I always come out being the enemy.
Talking to you in any medium but the flesh is like speaking to a powder keg by sparking matches in Morse code.
And frankly, I really cannot take it anymore. I’m tired of being afraid to say anything over a sentence in length that could be misconstrued as an attack or an affront to your very existence.
Remember the argument about that composer? I try to ask what relevance any of this has, and if you guys even know who he is (because I certainly didn’t), and you get angry and say to me “Congratulations, you’ve won MSN!”
And all the while, I’m left wondering what I did wrong (and what the hell that was supposed to mean).
So please, understand that I am not maliciously attacking intentionally. The thought doesn’t even cross my mind. While I do disagree with you, I can honestly say that I do not thrive off of any confrontations, as you seem to imagine.
I’m not going to tell you how to act or anything, I just wish you wouldn’t get offended by everything that I say to you.
While I acknowledge that this post does also hold the potential to upset you, due to the nature of its “airing dirty laundry in public”, I don’t overly care who reads it. I talk about all personal issues pertaining to me on this blog. I don’t write about other people’s secrets. I write about things relevant to me, or related to me.
And currently, this is the most pressing issue.